Boiler Breakdown

The boiler is the heart of your home by keeping you warm and happy and also being able to have a long hot bath after a stressful day at work! What do you do in the event of a boiler breakdown and do you know how to prevent it from breaking down?

It’s often taken for granted, but when a boiler stops working and breaks down, you’ll no doubt notice the loss. By being prepared, an unexpected boiler breakdown won’t throw you into a state of panic and you’ll know how best to handle it.

What to do when a boiler breaks down

If your boiler suddenly stops working and you’re left without heating or hot water, it’s first worth checking to make sure there’s not a simple solution. Try checking the following:

  • Check to see if the power supply has accidentally been turned off?
  • Check to see if the thermostat has accidentally been turned down or off?
  • Check the batteries in your wireless room thermostat.
  • Try turning the boiler on and off, to see if it starts.

If it doesn’t, and you can’t see an obvious solution, it’s time to call in an expert, in the form of a Gas Safe registered engineer.

While you’re waiting for an engineer to visit, and especially if you have young children or elderly people in the house and it’s cold, keep warm with extra layers of clothing and keep internal doors closed to retain heat in rooms.

Is your boiler covered by your home insurance policy?

Sometimes boiler repairs are included in your home or buildings insurance policy. This is one reason why it’s useful to keep your policy documents in an easy to access place, so you can check your documents in the event of an unexpected boiler breakdown. If you are covered, call your insurance provider and see if they’ll arrange for an engineer to come and look at your boiler.

Warning signs that a boiler might break down

On average, modern boilers tend to last for 10 to 15 years. As wear and tear occur with use, there are some signs you can look and listen out for that might indicate that a potential issue is brewing. These include:

  • A boiler suddenly getting noisy or making unusual noises
  • Not getting hot water as reliably as usual
  • A boiler not turning on when it should
  • A boiler suddenly going on and off of its own accord
  • Not getting the usual level of heat from your boiler

Although it’s fine to look out for potential warning signs, don’t ever try and fix your boiler yourself.  It can be dangerous if you’re not a trained Gas Safe engineer, plus it will result in invalidating any insurance policy you have.

If you have a carbon monoxide detector in your home, and it’s highly recommended that every household does, and it starts going off, act immediately and get your boiler looked at. Carbon monoxide leaks are extremely dangerous and potentially life-threatening.

How often should I have my boiler serviced?

Boiler repairs can be expensive, especially if you need new parts or an entire new boiler. In order to keep your boiler in good condition and reduce the risk of it breaking down, it’s recommended that you have your boiler serviced annually.

As well as ensuring it’s working properly, regular boiler services can help maximize the efficiency of the boiler and might even save you money in the long run. Whenever you have your boiler serviced, it’s recommended that you use the services of a Gas Safe registered engineer.

Boiler Servicing

Boiler warranties

If you’ve not had your boiler that long, it may still be covered by its original warranty. The length of a warranty can vary depending on the manufacturer and product concerned, as well as if you took out an extended warranty. The standard warranty is one or two years, but extended warranties can last for five to 10 years.

If you think you could still be covered by your warranty, get in touch with the manufacturer to see if they can help with any boiler issues you encounter. What’s important to note with warranties is that they’re governed by strict terms and conditions and, if these aren’t met, your warranty may be invalid. Most importantly, after the boiler is first installed by a Gas Safe registered engineer, you need to ensure that either your installer or you register it with the manufacturer within 30 days of installation.

This helps guarantee that the boiler has been fitted and serviced to the manufacturer’s instructions and helps maintain your warranty. Finally, an annual service needs to be carried out by a Gas Safe registered engineer. If you’re unsure what the terms and conditions of your warranty entail, get in touch with the manufacturer of your boiler.

Fortune and Co Ltd

24 Hour Emergency Call Out Service

The 24 Hour Emergency Call Out Service is for assistance to customers outside of our normal working hours.

Call 07856 717136 and use the menu options during out of hours.

You will be given the option to speak directly with our Out of Hours Engineer in the event of an emergency situation, or leave a message on an answering machine to be dealt with when the office re-opens.

Why choose Fortune & Co Ltd?

  • Fully insured
  • Fully qualified Engineers
  • Experienced Engineers
  • Gas Safe Registered Engineers
  • 24 hour Emergency Call Out Service
  • Free Quote
  • High quality
  • Lowest price possible


Please call or email us for a no obligation quotation and we'll do our best to meet your requirements.

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The areas we cover

We are based in Epsom and Ewell and cover areas such as;

Chessington, Banstead, Sutton, Ashtead, Oxshott, Tadworth, Leatherhead, Morden, New Malden, Mitcham, Croydon, South Croydon, Purley, Coulsdon, Merstham, Redhill, Reigate, Betchworth, Brockham, Great Bookham, Fetcham, Downside, Cobham, Esher, East Molesey, Surbiton, Kingston upon Thames, Wimbledon, Walton-on-Thames, Weybridge, Byfleet, East Horsley, Wotton, Dorking.

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